Privacy policy

Threadrobe, Inc., a Virginia corporation (“us”, “we,” or “our”) operates a website located at www.threadrobe.com (the “Site”) and a downloadable software application (the “App”). The Service and App are collectively referred to as the “Service”. We are committed to respecting the privacy rights of our customers and other users of the “Service”. This privacy policy (the “Policy”) describes the privacy practices for using the Service and applies solely to information collected by or through the Service. It does not apply to any information on other websites or apps even if you access another website or software app through this Service.
The Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you register for and use our Service. In particular, it notifies you about the following issues:

  1. What personally identifiable information we collect from you through the Service, how we use it and with whom we may share it.
  2. What choices are available to you regarding the use of your information.
  3. The security procedures in place to protect your information.
  4. How you can contact us to correct any inaccuracies in the information or for any other reasons.

Information Collection, Use and Sharing

We are the sole owners of the information collected by or through the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy.

Collection and Use

We collect information from you by or through the Service such as when you register, place an order, enter a contest or sweepstake or respond to a survey or communication including an e-mail. When ordering or registering, we may ask you for information that may include, but is not limited to, your email address, name, phone number, postal address, and other information. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We will use your information for providing and improving the Service, as well as identifying and communicating with you, responding to your requests or inquiries, and servicing your purchase orders. When you place an order with us, you must provide contact information (like name and shipping address) and financial information (such as a credit card or bank account number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

When you access the Service by or through a mobile device or computer, we may collect certain information automatically. Such information includes, but is not limited to, geographic information, the type of mobile device or computer you use, the search terms you may have used, your unique ID, the IP address of your mobile device or computer, your mobile or computer operating system, the type of mobile Internet browser you use and other statistics.

You may see social media “like” buttons or “share” buttons on our Service. If you use those buttons, we may collect your IP address and where you were on our Service or on social media when you used the button. These kinds of social media features are governed by the privacy policies of the companies providing them.

If you email us or send us other communications directly, we will retain your email or address and correspondence so that we may respond to your request and for compliance purposes. We may retain this information indefinitely so that we have a history of our past communications. One way that you might communicate with us is by applying for a job. We may share this information with trusted partners, for example while doing a reference check before you join our company.

Unless you ask us not to do so through our “opt-in” or “opt-out” procedure (see next section), we may contact you via email in the future to tell you about specials, new products or services, or changes to this Policy. We may also use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

From time-to-time, our Service may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level, etc.). We will use such contact information to notify the winners and award prizes. We will use survey information for purposes of monitoring or improving the use and satisfaction of this Service.

Like many websites and similar services, we use “cookies” in order to make it easier for you to use the Service and for us to gather information about the users of the Service. Cookies are files with a small amount of data and may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our Service and your user experience. Please see the paragraph on cookies below to understand your options with regard to such information.

We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Service and to improve and customize our Service. Please see the paragraph below regarding location information to understand your options with regard to that information.

Disclosure and Sharing

We will not use, sell, trade or otherwise share or transfer your personally identifiable information with any third party outside of our organization without first providing you with advance notice, except as described in this Policy. We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related functions, and to assist us in analyzing how users use our Service. These third parties have access to your information only to perform specific tasks on our behalf and are prohibited from disclosing or using your information for any other purpose.

We will disclose your information where required to do so by law or subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Service. We may also release your information when we believe such release is required to enforce our Service policies, or protect ours or others’ rights, property, or safety.

If we are involved in a merger, acquisition or asset sale, your information may be transferred as a business asset. In such cases, we will provide notice before your information is transferred or becomes subject to a different Privacy Policy.

Your Options Regarding Your Information

Opt-In or Opt-Out:

You may opt out of any future contacts from us at any time or change any of your account information by accessing the unsubscribe link or instructions provided in any emails we send, by accessing the privacy settings in the App, or by contacting us at privacy@threadrobe.com. Any change will be effective for emails, orders or other action not yet in process. We may also retain any information changed or deleted by you for record-keeping purposes.

Cookies:

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can instruct your browser to refuse all cookies or to indicate when a cookie is being used. The Help feature of most browsers provides information on how to accept cookies, disable cookies or to notify you when receiving a new cookie. If you choose to decline cookies, you may not be able to sign in or use other features of our sites and services that depend on cookies.

Clear Gifs (Web Beacons/Web Bugs):

We employ or our third-party advertising partners may employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage content on our Service by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Service users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Service pages and are about the size of the period at the end of this sentence. We may tie the information gathered by clear gifs to our customers’ personally identifiable information.

We may use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Opt-in or Opt-out” above.

Location:

You can enable or disable location services when you use our Service at any time, through your mobile device settings.

Security

The security of your information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. When you submit sensitive information to the Service, your information is protected both online and offline.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential. You must also require any employees or other representatives to whom you grant access to the Service on your behalf to maintain the confidentiality of all passwords.

Wherever we collect sensitive information (such as credit card or bank account data), that information is transmitted to us in a secure way through the use of Secure Socket Layer (SSL) technology and is then encrypted. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

In addition to using encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or contractors who need the information to perform a specific job (for example, billing or customer service) can have access to your sensitive information. In addition, the computers and servers on which we store sensitive personal information are kept in a secure environment.

Please understand, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, although we strive to protect your personal information, we cannot guarantee its absolute security.

You must promptly notify us if your credit card or bank account, user name, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card or bank account number, user name, or password from your account and update our records accordingly.

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the information, including your personal information, to the United States and process it there. Your consent to this Policy followed by your submission of such information represents your agreement to that transfer.

In the unlikely event that individual personal information has been acquired, or is reasonably believed to have been acquired, from us by an unauthorized individual and applicable law requires notification, we will notify the affected users of that breach. We will provide such notice promptly, although notification may be delayed if we or any law enforcement agency determines that notification would hinder an investigation.

Third Party Services:

Our Service may contain links to other services that are not operated by us. If you click on a third party link, you will be directed to that third party’s service. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party services. We strongly encourage you to review the privacy policy of every service you visit, particularly any site that collects personally identifiable information about you.

Children:

Our Service does not deal with information relevant to children under the age of 13. As such, we do not knowingly collect personally identifiable information from such children. If you are a parent or guardian and you learn that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers and other systems.

Changes to Your Personal Information

If your personal information changes and you would like to update the personal information in our records, please send an email requesting those changes to the email address indicated below. Alternatively, you can send us your requested changes by mail to the address indicated below.

Changes to Policy

We reserve the right to update or change this Policy at any time and you should check this Policy periodically. Such changes will be effective immediately after being posted on this page. Your continued use of the Service after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Policy. If we make any material changes to this Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Information

If you have any questions or suggestions about this Policy or if you wish to correct any inaccuracies in the information you have submitted to us, please contact us by sending an email to privacy@threadrobe.com.